Shipping policy
Shipping Policy
At DET Design Official, we strive to get your order to you as quickly and safely as possible. Please read our shipping policy below to understand how we process and ship your orders.
Processing Time
Most orders are processed within 24 to 48 hours of being placed, unless otherwise specified in the product listing. Please note that weekends and holidays are excluded.
Shipping Rates & Delivery Times
- All orders are sent First Class Tracked.
Delivery times may vary based on your location and shipping carrier.
Please note that, due to international regulations, some orders may be subject to import duties or taxes. These charges are beyond our control, so we recommend checking with your local customs office for details on any potential fees. If you need to return an item, you will be responsible for the return shipping costs and any associated fees, unless the item is damaged or incorrect.
- Refunds: Once we receive your returned item, we will process your refund to the original payment method. Please note, shipping costs are non-refundable unless the return is due to an error on our part.
Shipping Locations
We currently ship globally, However if you do not see your location listed, please contact us to inquire about international shipping options.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order through the carrier’s website.
Shipping Delays
While we make every effort to ship orders in a timely manner, delays can occur due to factors beyond our control, such as weather, high shipping volumes or other unforeseen circumstances. We will notify you if there are any significant delays with your order.
Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us immediately at detdesignofficial@gmail.com. We will assist you in resolving the issue with the shipping carrier and ensure that you receive a replacement or refund where applicable.
Incorrect Shipping Information
Please double-check your shipping address when placing your order. We are not responsible for orders that are delayed or undelivered due to incorrect address details. If you realise there is an error with your shipping information, please contact us as soon as possible to make adjustments before the order is shipped.
Contact Us
If you have any questions about shipping or need assistance, feel free to reach out to us at detdesignofficial@gmail.com.